FAQ
FAQ

FAQ

Is there any age or height restriction?

No, there is no age or height restriction. However, it is suggested in the catalogue issued by the bicycle manufacturer that the bicycle is designed for use by a person with a height of at least 143 cm, for your reference.

Is there a cancellation charge?

If you let us know that you won’t be using the service on the day before the planned rental date at the latest, there will be no cancellation charge. However, if you end up not using the rental service without cancelling your booking in advance, or if you partially cancel your booking after arriving at the rental place, you will be charged 100% of the rental fee.

As for the contact information, can I just state my home phone number?

The contact information will be used to call you on the phone if you left something behind after returning the rented bicycle to us or if we need to ask any you any follow-up question, etc. Therefore, please provide any phone number that you think will be appropriate for such purpose.

What happens to an electric bicycle when it runs out of battery while being rented?

If the electric bicycle that you rent runs out of battery while being ridden, the pedal-assist function becomes unavailable. However, you can still ride it like a regular bicycle.

What should I do if I get a flat tire or require any repair work?

If you get a flat tire or require any repair work while renting a bicycle from us, you must bring the bicycle to the nearest bicycle shop, etc. and have it repaired. You will need to cover the repair cost yourself, unless the cause of the technical issue is attributable to us.

What should I do if I get into an accident?

Please report the incident to the police station and also notify UZUHOUSE by calling 083-250-9787. The damage suffered as a result of the accident can be compensated for, to an extent that is covered by the type-2 TS mark insurance policy that is attached to the bicycle. However, you will be solely liable and responsible for compensating for any damage, etc. beyond that and also for resolving any issue that may arise as a result of the accident.

Can you keep my luggage for me while I will be away?

Yes, we can keep your luggage for you at UZUHOUSE while you will be away, for JPY 200 per luggage item.

Is there any parking space available at UZUHOUSE?

We are sorry but there is no parking space available here. If you are planning on driving here, please park your car in a toll parking space nearby.

Is it possible to make a booking in advance?

Yes, you can sign up for the rental service by filling out the booking form.

I did not make a booking in advance. Can I still use the rental service?

If there is any available bicycle that has not been booked, yes, you can rent it at the rental place.

Can I just use the rented bicycle one-way and not bring it back to the rental place?

No, we do not provide such one-way rental service. Therefore, you must rent and bring back the bicycle at UZUHOUSE.

Can I extend my bicycle rental time?

If the bicycle is not booked by another user, yes, you can extend the rental time. Please let us know in advance when you intend to extend the rental time.

What is the longest distance that can be travelled on your electric bicycle?

It can go approximately 54 km in the automatic mode according to the catalogue issued by the bicycle manufacturer.

What should I do if I lose the key to the bicycle?

You will be charged for the actual cost of remaking the key.

What should I do if the bicycle that I rented is stolen?

Please report the incident to the police station and also notify UZUHOUSE by calling 083-250-9787. In addition, you will be charged for the actual cost of the bicycle, so please be very careful not to have it stolen.

What should I do if I damage other people’s property or public property while using the rented bicycle?

Please report the incident to the police station and also notify UZUHOUSE by calling 083-250-9787. You will be solely liable and responsible for compensating for the entire amount of the damage, etc. caused and also for resolving any issue that may arise as a result of the accident.